Privacy & Cookies Notice

1. About this notice

This Privacy & Cookies Notice explains how MAKE YOUR LIFE BETTER COMPANY, trading as MYLB (“MYLB”, “we”, “us” or “our”), collects, uses and protects personal information when you visit our website or contact us.

For UK data protection purposes, we are the data controller responsible for your personal information.

Company name: MAKE YOUR LIFE BETTER COMPANY
Trading name: MYLB
Company number: 17371201
Registered office: 71-75 Shelton Street, Covent Garden, London. WC2H 9JQ
Email: info@mylb.co.uk
Website: https://www.mylb.co.uk

2. Information we collect

We may collect the following information:

Information you provide

When you contact us through our website or by email, we may collect:

Your name
Your email address
Your telephone number, if provided
Your company or organization name, if provided
The contents of your enquiry
Any other information you choose to provide

Please do not submit sensitive personal information through our contact form unless it is necessary.

Information collected automatically

When you visit our website, our website platform and hosting providers may automatically collect limited technical information, including:

Your IP address
Browser type and version
Device and operating system information
Date and time of access
Pages visited
Security and diagnostic information
Cookie or similar technology information

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests
Communicate with customers, suppliers and business partners
Provide information about our company and products
Take steps requested before entering into a contract
Operate, maintain and secure our website
Prevent spam, fraud and misuse
Improve our website and services
Maintain appropriate business records
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims

We do not sell personal information.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for processing personal information.

We may rely on:

Legitimate interests: to operate our business, respond to enquiries, maintain relationships and protect our website, provided these interests do not override your rights.
Contract: where processing is necessary to take steps at your request before entering into, or to perform, a contract with you.
Legal obligation: where we must process information to comply with the law.
Consent: where you have actively agreed to specific processing, including non-essential cookies or direct marketing where required.

Where we rely on consent, you may withdraw it at any time.

5. Contact enquiries

If you submit an enquiry through our contact form, we will use the information you provide to review and respond to your message.

Depending on the nature of your enquiry, we may retain relevant correspondence to manage our relationship with you, maintain business records or deal with legal matters.

Submitting a contact form does not automatically subscribe you to marketing communications.

6. Marketing communications

We will only send marketing communications where permitted by law.

Where we rely on consent, you may unsubscribe at any time by:

Using the unsubscribe link in the communication; or
Contacting us at info@mylb.co.uk

We may retain limited information on a suppression list to ensure we respect your request not to receive further marketing.

7. Sharing your information

We may share personal information with trusted service providers where reasonably necessary, including:

Website hosting and platform providers, including Carrd
Email and communication providers
IT, security and spam-prevention providers
Cloud storage providers
Professional advisers, including accountants, insurers, solicitors and consultants
Government authorities, regulators or law-enforcement bodies where required by law
A buyer, investor or adviser in connection with a proposed sale, restructuring or transfer of our business

These organizations may only use personal information for the relevant service or lawful purpose and must protect it appropriately.

8. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required under UK data protection law. These may include using:

A country covered by UK adequacy regulations;
The UK International Data Transfer Agreement;
The UK Addendum to approved contractual clauses; or
Another legally recognized safeguard.

9. How long we retain information

We retain personal information only for as long as reasonably necessary.

Generally:

Contact enquiries may be retained for up to 24 months after our last communication.
Information connected with a contract, dispute or legal claim may be retained for up to six years, or longer where legally required.
Technical and security records are retained only for as long as necessary for security, troubleshooting and fraud prevention.
Marketing information is retained until you withdraw consent, unsubscribe or the information is no longer required.

We may retain anonymized information that no longer identifies an individual.

10. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, loss, disclosure or misuse.

However, no website or internet transmission can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time
Complain to the Information Commissioner’s Office

These rights may be subject to legal conditions or exemptions.

To exercise a right, contact us at info@mylb.co.uk. We may need to confirm your identity before responding.

You may also complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

12. Children’s privacy

Our website and services are not directed at children under 13, and we do not knowingly collect their personal information.

If you believe a child has provided personal information to us, please contact us.

13. Third-party links

Our website may contain links to websites operated by other organizations.

We are not responsible for the privacy, security or content of third-party websites. Please review their privacy notices before providing personal information.

Cookie Notice

14. What are cookies?

Cookies are small files stored on your device when you visit a website. Similar technologies may include local storage, tracking pixels, scripts and tags.

Cookies may be:

Session cookies, which expire when you close your browser; or
Persistent cookies, which remain for a specified period or until deleted.

15. How we use cookies

Our website may use strictly necessary cookies and similar technologies to:

Display and operate the website
Maintain website security
Prevent spam and misuse
Remember privacy or cookie preferences
Enable contact-form functionality

Strictly necessary technologies do not normally require consent, but we still provide information about their use.

We do not currently use analytics, advertising or behavioral-tracking cookies.

If we introduce non-essential cookies in the future, we will update this notice and obtain consent where required before placing or accessing them.

16. Current cookie categories

Strictly necessary

These technologies support essential website operation, security, contact forms and privacy preferences. They cannot normally be disabled through our website.

Consent required: No

Analytics

These technologies help measure website traffic and usage.

Current status: Not currently used
Consent required if introduced: Yes, unless a specific legal exemption applies

Functionality

These technologies remember optional settings or enable non-essential third-party features.

Current status: Not currently used
Consent required if introduced: Normally yes

Advertising and marketing

These technologies may track visitors for advertising, profiling or campaign measurement.

Current status: Not currently used
Consent required if introduced: Yes

17. Third-party services

Our website is built or hosted using Carrd. Carrd and its infrastructure providers may process technical information necessary to deliver, maintain and secure the website.

If we add third-party content or services—such as embedded videos, maps, analytics tools, social-media widgets or advertising pixels—those providers may use cookies or similar technologies.

Non-essential third-party services will not be activated before consent where consent is legally required.

18. Managing cookies

You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may affect website operation or prevent certain features from working properly.

Where a cookie consent tool is displayed, you can accept, reject or change your non-essential cookie choices through Cookie Settings.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

19. Changes to this notice

We may update this Privacy & Cookies Notice when our website, services or legal obligations change.

The latest version will be published on this page with an updated revision date.

20. Contact us

For questions about this notice or how we use personal information, contact:

MAKE YOUR LIFE BETTER COMPANY
Trading as MYLB
Email: info@mylb.co.uk
Registered office: https://www.mylb.co.uk

Last updated: 16 August 2026